Free Shipping for all NZ Orders

Shipping

Delivery Options

*FREE Standard New Zealand wide delivery, 2-5 business days (Post Haste)
*Australia delivery, 3-5 business days, $20NZD (NZ POST)
*Urgent 1-3 hour same day delivery Auckland - $10.00 (Orders placed before 3pm excludes weekends and public holidays)
*International delivery, 7-14 business days, $30 Flat Rate. All orders over $300 are FREE.

Please allow up to 24 hours for us to process your order after it is placed. Generally, if you place an order before 11 am (NZ Time), it will be sent same day.
If you urgently need an order, please call +64 9 3766398 or email sales@remain.co.nz and we’ll see what we can do to help!

Order Pick Up

We are open Monday- Saturday and you are welcome to collect your order from our studio. Please call ahead or email us and arrange a time +64 9 3766398. Please ensure you contact us straight after your order has been placed (just to ensure we don't ship out). Also include in the ‘comments’ section that you wish to pick up when placing your order so we know not to send.

Pick-ups can be made from, 27 Dacre Street, Eden Terrace Auckland
Unfortunately, we cannot deliver to a PO Box address.

Order tracking

You can track your order directly by using the tracking code that was sent in your shipping confirmation email.
If you can’t find your tracking code, call +64 9 3766398 or email us sales@remain.co.nz

Order Delivery

If you’re not home when a driver attempts delivery, they will take it to their depo. If they’ve done so, there will be a note in your mailbox letting you know which depo location they’ve taken it to.

Duties and Taxes

If shipping internationally some local taxes and duties may apply these may vary country to country, we encourage you to check these prior to ordering as are not the responsibility of Remain

Thank you x