FREE NZ SHIPPING ON ALL ORDERS OVER 100 NZD     |     15% OFF YOUR FIRST ORDER

Delivery Options

Click & Collect: Free for all orders picked up from 33 Randolph Street, Eden Terrace. Please allow up to 24 hours for us to process your order after it is placed.

New Zealand: Free shipping nationwide on all orders over $100 NZD. $10 flat rate for all orders under $100 NZD. Expected delivery time to be 2-3 business days to arrive, or an additional 2-3 business days for rural addresses. 

Australia: Free shipping on all orders over $300 NZD. $25 NZD flat rate for all orders under $300 NZD. Expected delivery time to be 3-4 business days.

Rest of the World: $40 NZD flat rate for all orders. Up to 20 business days expected delivery time.

Please allow up to 24 hours for us to process your order after it is placed. Generally, if you place an order before 11 am (NZ Time), it will be sent the same day. If you urgently need an order, please call +64 9 3766398 or email online@remain.co.nz and we’ll see what we can do to help!

Order Pick Up

We are open Monday - Friday and you are welcome to collect your order from our studio. Please select the click and collect option when checking out, call ahead or email us and arrange a time +64 9 3766398. Please ensure you contact us straight after your order has been placed (just to ensure we don't ship it out). 

Pick-ups can be made from 33 Randolph Street, Eden Terrace, Auckland.
Unfortunately, we cannot deliver to a PO Box address.

Order Tracking

You can track your order directly by using the tracking code that was sent in your shipping confirmation email.
If you can’t find your tracking code, call +64 9 3766398 or email us online@remain.co.nz.

Order Delivery

If you’re not home when a driver attempts delivery, they will take it to their depot. If they’ve done so, there will be a note in your mailbox letting you know which depot location they’ve taken it to.

Duties and Taxes

If shipping internationally some local taxes and duties may apply, these may vary country to country. We encourage you to check these prior to ordering as you will be liable for any charges. 

 

Returns

To complete your return please email sales@remain.co.nz to receive a returns number.

Please fill out our Remain returns form, you can download it here.

To be eligible for a return:

The garment(s) returned must be unworn, in original condition with all swing tags and labels still attached. 

The garment(s) must be returned within 14 business days, and customers must inform Remain via email prior to sending. Returns received after 14 days will not be accepted.

We suggest to always use a tracked service as we cannot guarantee we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you return your full order for a refund and received free shipping, $10 will be deducted from your refund for all NZ orders. Please note only full priced items are eligible for a refund, sale items cannot be refunded.

Any garments purchased on sale or with a discount are considered final sale and cannot be returned for a refund or store credit unless faulty.

Faulty items

If you believe there is a fault with your item and you wish to return it, please email online@remain.co.nz with any images of the fault as well as a description of what the fault appears to be and we can begin the faulty returns process for you.

Please note that all faulty items require a thorough assessment and this can take up 10 working days to be resolved.

Credit/Debit Card

At the checkout enter in your card number, expiry date and CVC - Make sure your card details are correct and unexpired as the purchase will not go through successfully if your payment details are not up to date.

If you do not wish your account to remember this payment method, make sure you uncheck the “Remember for future purchases” and it will not save.

Credit/Debit Card returns may take up to 5 business to show in your account. Please contact your bank if you have on-going delays.

Laybuy

Laybuy offers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.

Simply select Pay by Laybuy at checkout and you will be redirected to the Laybuy website to complete your purchase.

Laybuy is only available to NZ residents over 18 with a current debit or credit card. Your limit is assigned to you through Laybuys credit rating check. Please contact Laybuy directly for any queries regarding your account.

If you wish to return your item and you have paid via Laybuy please follow the Remain returns process as normal. Our returns team will process the refund through the Laybuy platform and they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary. Please allow up to 5 business days for this process.

Afterpay

Afterpay offers a simple interest free payment plan that lets you secure your purchase today and Pay for your purchase over four equal instalments, due every two weeks.

Simply select Afterpay at checkout and you will be redirected to the Afterpay website to complete your purchase.

Afterpay is only available to NZ residents over 18 with a current debit or credit card. Your limit is assigned to you through Afterpay’s credit rating check. Please contact Afterpay directly for any queries regarding your account.

If you wish to return your item and you have paid via Afterpay please follow the Remain returns process as normal. Our returns team will process the refund through the Afterpay platform and they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary. Please allow up to 5 business days for this process.

Gift Vouchers/Credit Notes

At the checkout, simply enter your Gift Voucher or Credit Note code in the applicable box and click apply. This will automatically apply to value of your Gift Voucher or Credit Note to your order. If you still have remaining balance on your Gift Voucher or Credit Note you will need to keep this number for your records to use on your next purchase. 

Email Sign Up Welcome Offer – Terms & Conditions

  • The coupon code in your Welcome email will expire 30 days from the date you receive the email.
  • The coupon code entitles you to 15% off your order
  • You must apply the coupon code at checkout in order to receive the discount.
  • If you are unsure how to use this offer, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if the coupon code was not entered correctly.
  • The coupon code is limited to one use per customer
  • Only one coupon code can be used per order and this offer cannot be redeemed in conjunction with any other offer.
  • Remain reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

Abandoned Cart Offer – Terms & Conditions

  • The coupon code in your Abandoned Cart email will expire 10 days from the date you receive the email.
  • The coupon code entitles you to 10% off your order
  • You must apply the coupon code at checkout in order to receive the discount.
  • If you are unsure how to use this offer, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if the coupon code was not entered correctly.
  • The coupon code is limited to one use per customer
  • Only one coupon code can be used per order and this offer cannot be redeemed in conjunction with any other offer.
  • Remain reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

Singles Day Offer – Terms & Conditions

  • Singles day sales are final

Delivery Options

Click & Collect: Free for all orders picked up from 33 Randolph Street, Eden Terrace. Please allow up to 24 hours for us to process your order after it is placed.

New Zealand: Free shipping nationwide on all orders over $100 NZD. $10 flat rate for all orders under $100 NZD. Expected delivery time to be 2-3 business days to arrive, or an additional 2-3 business days for rural addresses. 

Australia: Free shipping on all orders over $300 NZD. $25 NZD flat rate for all orders under $300 NZD. Expected delivery time to be 3-4 business days.

Rest of the World: $40 NZD flat rate for all orders. Up to 20 business days expected delivery time.

Please allow up to 24 hours for us to process your order after it is placed. Generally, if you place an order before 11 am (NZ Time), it will be sent the same day. If you urgently need an order, please call +64 9 3766398 or email online@remain.co.nz and we’ll see what we can do to help!

Order Pick Up

We are open Monday - Friday and you are welcome to collect your order from our studio. Please select the click and collect option when checking out, call ahead or email us and arrange a time +64 9 3766398. Please ensure you contact us straight after your order has been placed (just to ensure we don't ship it out). 

Pick-ups can be made from 33 Randolph Street, Eden Terrace, Auckland.
Unfortunately, we cannot deliver to a PO Box address.

Order Tracking

You can track your order directly by using the tracking code that was sent in your shipping confirmation email.
If you can’t find your tracking code, call +64 9 3766398 or email us online@remain.co.nz.

Order Delivery

If you’re not home when a driver attempts delivery, they will take it to their depot. If they’ve done so, there will be a note in your mailbox letting you know which depot location they’ve taken it to.

Duties and Taxes

If shipping internationally some local taxes and duties may apply, these may vary country to country. We encourage you to check these prior to ordering as you will be liable for any charges. 

 

Returns

To complete your return please email sales@remain.co.nz to receive a returns number.

Please fill out our Remain returns form, you can download it here.

To be eligible for a return:

The garment(s) returned must be unworn, in original condition with all swing tags and labels still attached. 

The garment(s) must be returned within 14 business days, and customers must inform Remain via email prior to sending. Returns received after 14 days will not be accepted.

We suggest to always use a tracked service as we cannot guarantee we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you return your full order for a refund and received free shipping, $10 will be deducted from your refund for all NZ orders. Please note only full priced items are eligible for a refund, sale items cannot be refunded.

Any garments purchased on sale or with a discount are considered final sale and cannot be returned for a refund or store credit unless faulty.

Faulty items

If you believe there is a fault with your item and you wish to return it, please email online@remain.co.nz with any images of the fault as well as a description of what the fault appears to be and we can begin the faulty returns process for you.

Please note that all faulty items require a thorough assessment and this can take up 10 working days to be resolved.

Credit/Debit Card

At the checkout enter in your card number, expiry date and CVC - Make sure your card details are correct and unexpired as the purchase will not go through successfully if your payment details are not up to date.

If you do not wish your account to remember this payment method, make sure you uncheck the “Remember for future purchases” and it will not save.

Credit/Debit Card returns may take up to 5 business to show in your account. Please contact your bank if you have on-going delays.

Laybuy

Laybuy offers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.

Simply select Pay by Laybuy at checkout and you will be redirected to the Laybuy website to complete your purchase.

Laybuy is only available to NZ residents over 18 with a current debit or credit card. Your limit is assigned to you through Laybuys credit rating check. Please contact Laybuy directly for any queries regarding your account.

If you wish to return your item and you have paid via Laybuy please follow the Remain returns process as normal. Our returns team will process the refund through the Laybuy platform and they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary. Please allow up to 5 business days for this process.

Afterpay

Afterpay offers a simple interest free payment plan that lets you secure your purchase today and Pay for your purchase over four equal instalments, due every two weeks.

Simply select Afterpay at checkout and you will be redirected to the Afterpay website to complete your purchase.

Afterpay is only available to NZ residents over 18 with a current debit or credit card. Your limit is assigned to you through Afterpay’s credit rating check. Please contact Afterpay directly for any queries regarding your account.

If you wish to return your item and you have paid via Afterpay please follow the Remain returns process as normal. Our returns team will process the refund through the Afterpay platform and they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary. Please allow up to 5 business days for this process.

Gift Vouchers/Credit Notes

At the checkout, simply enter your Gift Voucher or Credit Note code in the applicable box and click apply. This will automatically apply to value of your Gift Voucher or Credit Note to your order. If you still have remaining balance on your Gift Voucher or Credit Note you will need to keep this number for your records to use on your next purchase. 

Email Sign Up Welcome Offer – Terms & Conditions

  • The coupon code in your Welcome email will expire 30 days from the date you receive the email.
  • The coupon code entitles you to 15% off your order
  • You must apply the coupon code at checkout in order to receive the discount.
  • If you are unsure how to use this offer, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if the coupon code was not entered correctly.
  • The coupon code is limited to one use per customer
  • Only one coupon code can be used per order and this offer cannot be redeemed in conjunction with any other offer.
  • Remain reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

Abandoned Cart Offer – Terms & Conditions

  • The coupon code in your Abandoned Cart email will expire 10 days from the date you receive the email.
  • The coupon code entitles you to 10% off your order
  • You must apply the coupon code at checkout in order to receive the discount.
  • If you are unsure how to use this offer, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if the coupon code was not entered correctly.
  • The coupon code is limited to one use per customer
  • Only one coupon code can be used per order and this offer cannot be redeemed in conjunction with any other offer.
  • Remain reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

Singles Day Offer – Terms & Conditions

  • Singles day sales are final